How and where to apply for an Internet connection from Rostelecom? Application for Internet connection in Rostelecom.


Today we want to consider information on how to connect to the Internet services provided by Rostelecom in any of the regions of Russia. After all, today there are a lot of people who want to become clients of this provider, to be honest.

Why is there such an increase in the company's Internet customers

To begin with, I would like to deal with the issue of such an extensive popularity of the Internet services of this company recently. Of course, Rostelecom services are noted:

  • quality;

  • high speed;

  • Acceptable price.

But, it is worth admitting that today high-quality Internet is not uncommon, and most providers can boast of the same characteristics. But Rostelecom has one significant advantage - the company conducts the Internet even to hard-to-reach places, districts and cities, which allows residents of urban settlements, villages and villages to use wired Internet, or Internet access through a telephone line. And this is already a rather serious step towards a noticeable increase in the audience of customers.

Therefore, let's take a closer look at the nuances of connecting to a provider.

Checking the technical feasibility of connecting to the Internet Rostelecom

To be able to use high-speed home Internet, you must, of course, apply for connection. But in the process of submitting it, you must also clarify the possibility of connecting services directly to your place of residence.

All this is done quite simply. You only need to familiarize yourself with the algorithm of actions below, and you will not have any difficulties:

  • Open a web browser on your smartphone, tablet, laptop or personal computer.

  • Go to the official website of the company rt.ru.

  • In the upper left part of the resource, select the city where you want to plug the Internet on address. For example - St. Petersburg. For this purpose, you need to click on the white triangle and start typing the first letters of the name of the region. After a suitable locality appears, select it and you will be automatically redirected to the appropriate version of the official Rostelecom portal.

  • Pay attention to the main menu of the resource, you need to follow the link "Internet". To do this, click on the schematic image of the laptop.

  • Once in the internet section, select the “Tariffs” item in the subcategories.

  • Check out the available tariff plans, their terms and prices. If necessary, you can immediately familiarize yourself with the package offers that are located directly above the Internet tariffs. After the choice is made, you must click on the "Connect" button located in the gray window immediately below the terms of the tariff packages.

  • By clicking on the button, move down the page, paying attention to the information about connecting additional options:

    • Interactive TV;

    • Equipment rent;

    • Use of antivirus software.

    If necessary, you can use toggle to activate and deactivate additional options.
  • At the bottom of the web page, you will find a form that you need to fill out. In addition to personal data, it also contains information about the connection address. There you must enter the settlement, street name, house and apartment number. A little lower, the most suitable time for contacting the operator of the company is also entered.

  • Click on the blue "Order" button.

  • Wait for a call from the operator who will inform you about the presence or absence of the technical possibility of connecting Rostelecom's Internet services at a specific address.

    • That's all you need to know to become a new user of Internet services from Rostelecom.

    The company does not stop developing and actively uses modern technologies to achieve better access to the Internet and increase its speed. For this reason, more and more people are choosing to connect through, providing higher speeds. The advantages of using fiber optic cable are as follows:

    • the highest data transfer rate (up to 1Gbps);
    • reliability of use (no need to use power supply, not exposed to electromagnetic waves);
    • maximum convenience, connection is made not only to the Internet, but also to the telephone and television.

    To connect to an optical line, several basic tariffs are presented.

    Tariff "Maximum Benefit", which provides for three types of transmission speed:

    • 100 megabits per second for 500 rubles per month;
    • 50 Mbps for 450 rubles;
    • 30 Mbps for 350.

    The tariff "" has a transmission speed of 100 Mbps, renting a router for only 1 ruble per month and additional ones. The cost is 850 rubles per month.

    For each of the above tariffs, Rostelecom offers a bonus in the form of free use of Kaspersky Internet Security antivirus for two months.

    For dial-up connection (aDSL)

    Rostelecom offers tariff packages of the same name for connecting to the network, but there is a significant difference - the speed is much lower, since this type of connection simply cannot physically transfer data faster. Check in advance which type of connection will be more profitable for you.

    In the "Maximum Benefit" tariff for 500, 450 and 350 rubles per month, you can connect to the network at speeds up to 10, 5 and 3 Mbps, respectively. "Game" also offers a router for rent for 1 ruble per month and a speed of up to 15 Mbps for 800 rubles. with additional bonuses.

    The base is 650 rubles. per month for speeds up to 10 Mbps, 550 rubles for 5 Mbps and 450 rubles. for 3 megabits.

    Attention! Regardless of which option you choose, each of them comes with a bonus - using the antivirus for two months is absolutely free.

    Ways to apply for connection

    After the most suitable option has been chosen, it is necessary to submit an application for connecting to the Internet from Rostelecom. This can be done in several ways, the Rostelecom application itself will not take much time.

    An order can be made by calling the toll-free number 8 800 100 08 00 and filling out an application over the phone. You can call this number at any time of the day, as well as from any locality on the territory of the Russian Federation.

    You can also express a desire to connect using the network by visiting the official website of Rostelecom and filling out the appropriate form. For those who want to consult personally, please contact one of the company's offices. However, as practice shows, more and more people prefer remote methods of applying, as it saves time.

    We leave a request for an Internet connection: step by step

    Let's consider in more detail the possible options. The most commonly used is the online method. What needs to be done for this:

    • first of all, visit the official website of Rostelecom;
    • carefully study and choose the tariff that suits you, as well as additional options if necessary;
    • the next step is directly filling out the application form;
    • information that is important to enter correctly - full name, contact details (telephone number, physical and email address);
    • indicate the most convenient time for a call back from the company manager.

    An application for an Internet connection by Rostelecom, which was submitted online, can be controlled, that is, a function is available to track its status. To do this, when filling out the form, you must check the box for choosing the method of obtaining information. The data will be sent via SMS or to the specified email address.

    The least requested is the office visit, as it takes time. To apply in person, you must visit the company's office during business hours and contact a company employee. He will inform you about all available tariffs, help you make an application and select the most convenient time for you.

    To connect the Internet from the provider Rostelecom, first of all, you need to submit an application. For Rostelecom, an application for an Internet connection is the first step to carry out this action. You can find out how to properly perform this procedure on the official website of the company or call the help desk, where the operator will tell you the procedure when applying.

    Offers from Rostelecom for the Internet

    In Rostelecom, connection based on a fiber optic line is a success. If we compare this method with connecting via a landline telephone line, then the first option has the following advantages:

    1. Data transfer is high speed.
    2. Connection to this provider is reliable. The fiber optic line is not affected by electromagnetic waves, and there is no need for electrical power.
    3. Convenient connection - using just one cable, you can apply for the connection of both the Internet and telephone with TV.

    The user is faced with the question of what should be done to connect the Internet from Rostelecom. First you need to correctly draw up an application, this can be done in the following ways: The first option is to fill out an application on the company's website using a specific form. Modern users quite often use a similar connection method. To implement such an idea, you must enter the official website and go through authorization. This will give you access to the "Personal Account". This is followed by registration, you will need to fill in the indicated fields, where the subscriber's reliable data must be indicated, namely the last name, first name and patronymic, address, contact phone number and e-mail. This is necessary so that, if necessary, company employees can contact him. You should also indicate the time convenient for the call so that a representative of Rostelecom will contact the user.

    And after the subscriber chooses a suitable tariff plan, the user confirms the connection request and sends it for verification. The second option is to order the “Callback” service. Such actions are also performed on the site. The subscriber will need to fill out an application, which indicates personal and contact details, as well as a suitable time for a call back to communicate with the manager of the company. During the conversation, the employee will ask for passport data, and after that he will help to arrange the connection. The third option is by calling a special phone number, where a Rostelecom representative will fill out an application for connection.

    The fourth option is to visit a branch of the company. Where the nearest branch of the company is located, you can look at the website, or call the service center. In this case, a representative of Rostelecom will help determine the tariff and draw up an application for the Internet. In this case, the subscriber must have an identity document with him. During a conversation with a representative of Rostelecom, he will make sure that it is possible to connect to the specified address. And after that, all the nuances regarding filling out the application will be fulfilled.

    Attention! When applying online, it is possible to check the status of the application. In this case, the subscriber will be aware of how soon the Internet will be connected. In order for this option to take effect, it is enough to check a certain box and select the option to receive a notification. This can be an SMS message or an email. After the application is submitted, company representatives will call back at the appointed time and specify the day when specialists can come to install and configure the Internet. All connection and configuration services are provided free of charge. Tune necessary equipment the user can do it on his own, but if the connection fails, the support service is always in touch.

    Tariff plans from Rostelecom

    Using an optical line, the company offers its users the following tariffs:

    1. Maximum benefit. There is a promotion for this rate. It has three types of high-speed Internet stream. One hundred megabits per second, fifty and thirty megabits. The cost of such a TP is 500 rubles per month, 450 rubles and 350 rubles per month.
    2. Game Tariff. Speed ​​- 100 megabits. This TP has an advantageous offer - renting a router for only one ruble per month. The price of the service is 850 rubles per month.
    3. Basic tariff plans. Speed ​​from 30Mbps to 100Mbps. The price, respectively, is from 450 rubles to 650 rubles per month.

    Refusal of services and cancellation of the application

    It also happens that the user has changed his mind about connecting to the Internet from Rostelecom for one reason or another. In this case, you will need to cancel the application. You can perform this action both over the phone and by contacting the nearest specialized branch of the company. Such an option as calling the customer support service is the most convenient way. It is enough to inform the operator that the user refuses the services and, soon, the application will be canceled.

    If the subscriber is already connected to one of the tariff plans, then the refusal is performed as follows. A person draws up an application at the Rostelecom office, since personal presence is required. But it is also possible to send a registered letter with notification.

    Rostelecom provides an opportunity for subscribers to leave an application for connecting to the Internet remotely. The presence of such a function helps to ensure ease and simplicity of registration, and also saves the client's time, since the personal presence of the candidate is not necessary. Performing such actions is the first step on the way to the Internet. After processing the application, a representative of the company will contact the potential client and set the time, and also the date of the month, when the master will come to install the equipment. During the visit, both connection and configuration of devices will be carried out, as well as an agreement on the provision of necessary services will be signed.

    In addition to a variety of telephony services, Rostelecom provides its customers with the opportunity to access the World Wide Web. To do this, you need to contact the Rostelecom branch directly, call 8-800-100-08-00, an application for an Internet connection can also be made on the official web resource of the provider rt.ru.

    Anyone can apply for an Internet connection from Rostelecom. Currently, the provider offers a number of advantageous tariff plans.

    "Maximum benefit" - conditions and monthly cost depend on the speed of information transfer:

    • 100 Mbps - 500 rubles;
    • 50 Mbps - 450 rubles;
    • 30 Mbps - 350 rubles.

    "Gaming" - ideal for people who spend a lot of time playing video games. Terms:

    • information transfer rate - 100 Mbps;
    • the cost of the tariff is 850 rubles per month;
    • additional offers: renting a WiFi router for 1 ruble per month, as well as an advanced game option with a premium account from World of Tanks, plus many other nice bonuses.

    "Basic" tariff - the price of the service (monthly) depends on the data transfer rate:

    • 100 Mbps - 650 rubles;
    • 50 Mbps - 550 rubles;
    • 30 Mbps - 450 rubles.

    Rostelecom's customers are offered to take advantage of a wider package of services, which includes, in addition to providing an Internet connection, interactive television.

    Package "Double benefit 60 Alternative" - ​​conditions:

    • TV package including 60 channels;
    • cost - from 449 rubles per month.

    Tariff plan "Promotion "Year of Cinema" 30 (2 in 1)" - conditions:

    • information transfer rate - 30 Mbps;
    • number of channels - 56;
    • cost - from 500 rubles per month.

    Tariff "Promotion" Year of Cinema "50 (2 in 1)" - conditions:

    • information transfer rate - 50 Mbps;
    • number of channels - 58;

    Tariff plan "Year of cinema 60 Mbps" - conditions:

    • information transfer rate - 60 Mbps;
    • number of channels - 63;
    • cost - from 600 rubles per month.

    Rostelecom customers can claim not only a free Internet connection, but also a pleasant addition to the basic or any other tariff - antivirus protection from Kaspersky Internet Security. There is no charge for the use of anti-virus software during the first two months after installation.

    Ways to apply for service connection

    The company's customers can express their intention to connect to the Internet through Rostelecom in the following ways:

    • online, using the official web resource rt.ru;
    • leave a request to connect to the network by calling 8-800-100-08-00;
    • directly at the company's office.

    At the branch, you can get a sample form for connecting the Internet from Rostelecom, the application must be filled out in accordance with the established requirements. Get all necessary information possible on the spot. If you have any questions, you can always call the customer support hotline.

    On the official website of the provider, the option "Callback" is provided. The client leaves contact details, and the release operator contacts the applicant. This is a convenient service, you do not need to "hang" on the line, and while waiting for the operator's call, you can do more important things.

    To access the global network through Rostelecom, it is important to go through four stages:

    • determine the type of service and connection format, as well as the tariff and additional options;
    • conclude an agreement with the provider;
    • connect and configure network equipment;
    • Don't forget to pay your subscription fee on time.

    How to cancel the application or refuse the services used

    You can cancel a previously submitted application to Rostelecom with a request for an Internet connection:

    • in the office of the company;
    • by calling the support service at 8-800-181-18-30.

    If the tariff has already been activated, the person interested in terminating the contract with the provider must write a corresponding application and deliver it to the company's branch. You can use Russian Post to send the application. You must send a registered letter.

    Call a technician for repair

    You can call an engineer in case of equipment breakdown from Rostelecom by calling the service department 8-800-100-08-00. The specialist leaves for the repair of equipment immediately if the corresponding application was left during working hours. The technician does:

    • identifying the cause of unstable operation of the equipment;
    • troubleshooting;
    • consulting the user on issues related to the operation of the equipment.

    In what cases can you detect a breakdown on your own

    Sometimes you can solve the problem that has arisen with the equipment from Rostelecom on your own. So, if the connection was lost, you must:

    • check the connection of the network cable to the computer;
    • find out if the services are paid according to the tariff plan;
    • after discovering the problem, try to fix it.

    The cause of equipment failure can also be virus applications on the PC. In this case, if you have the appropriate knowledge, the virus software must be removed, otherwise, call a technician.

    The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay TV, home and cellular telephony, and the prices for them are quite competitive.

    With so many services and users, every day there are situations that need to be addressed. To help its customers, a technical support service was created, which not only accepts applications for equipment repair, but also gives competent advice that helps to fix problems on their own. It works around the clock, and the professionalism and level of knowledge of specialists does not raise any doubts even among very demanding people. Among the phone numbers by which you can call technical support, there are both free ones, which you can call from any phone, and short ones, which you need to call only from a Rostelecom phone.

    Rostelecom support phone numbers

    If you have a problem and you do not know how to solve it yourself, then the easiest way is to call customer support. In the largest cities of Russia, special call centers have been created that receive calls from all over the world. settlements countries. For convenience, each service has its own hotline and special numbers so that a specialist can find a solution to the problem and tell you about it as soon as possible. There are also general phone numbers that you can call with any questions, but let's talk about everything in order.

    Rostelecom technical support has two main contact numbers:

      8-800-100-08-00 designed for questions related to connection to any service

      8-800-181-18-30 intended for technical issues for existing subscribers of the company

    To see additional and specialized phone numbers, you need to go to the official website and select the region in which you are located.


    To on your phone, you can call the short number 118-88 .

    To call the Rostelecom repair bureau, you need to dial the number 8-125 .

    Home phone subscribers can order long-distance and international calls by number 118-71 .

    If you find it difficult to choose a number to call and ask your question, then you can call the free reference service at the number 118-09 .

    If the free reference service did not suit you, then there is a paid one, which you can call at 118-99 .

    In addition, you can send a telegram by phone. To do this, you need to call the number 11899-844126 .

    We have listed only the main technical support phone numbers, but they may differ in your region, so check the information at official website of the company. If your region was not selected automatically or identified with an error, then check it yourself in the upper left corner of the site.

    Other ways to contact technical support

    It can be quite difficult to get through to Rostelecom's customer support service. If you do not want to wait, you can simply leave a request in your personal account. To do this, go to lk.rt.ru/?action=feedBack and fill in all required fields. Within an hour, a specialist will call you back and try to help you with solving your problem.




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